Frequently Asked Questions
Common user questions and answered below;
I would like to stay at one of your vacation homes, how do I do this?
Search our homes by check in and check out date, pick the home(s) you are interested in, email us at reservations@reservethesun.com or use the contact us section with the property name and check in dates, we will send you a quote via email.
How do I pay for my vacation home rental?
When you are ready to book respond to the quote and you will receive a link to make payment along with the rental agreement via docu-sign.
When do I receive my check in details, and how?
Once your reservation is paid in full and we receive your refundable security deposit (if applicable) you will received your check in details no later than 2 days prior to your arrival date. Your check in details will contain the resort name, address, gate code (if applicable), door code, and other important information.
Where can I see your terms and conditions?
The terms and conditions is on our About us tab or terms and conditions tab. You may also request a copy via email as well at reservations@reservethesun.com or use the contact us section.
What is provided in the vacation home?
You will find linen, towels and washcloths. A fully equipped self catering kitchen with all the modern conveniences (microwave, dishwasher, disposal, refrigerator, etc.), dishes, cookware, cutlery, coffee maker, blender, toaster.
The initial setup for some homes include –one roll of toilet tissue in each bathroom, one roll of paper towel, and one kitchen trash bag for your first day of arrival. You will need to purchase these items on your own for the rest of your stay. You will also need to bring pool towels for the pool area and a personal hairdryer if needed.
What happens if I have to cancel?
Please refer to the terms and conditions which includes cancellation fees and policy. For more information you may use the contact us form. However any cancellations within 60 days of arrival is non refundable.
Are Pets allowed in the homes?
No. Pets are not allowed in the homes. If a pet is found or reported in the home, we have the right to ask all guests to leave the vacation home with no refund and may be charged up to a $500 minimum violation fee. Please see our terms and conditions for more details.
Is smoking allowed in the home?
No. Smoking is not allowed in the home. The homes are inspected prior to your arrival and on your departure date. If signs of smoking inside the home is found you may be charged a minimum of $500 violation fee for a deep clean including vents.
What is the minimum stay requirement?
Each home and owner have different minimum stay requirements. The homes are independently owned and varies. Most are for 3-4 nights minimum. However, during holiday and mid seasons 5 plus nights may be required. Inquire about your travel dates via the contact form and we will be happy to answer any and all your questions prior to making a decision.
What other services do you offer?
If needed we offer baby strollers, highchairs, pak n plays, pool heating, and BBQ rentals – we can provide a range of extra equipment that you may need during your stay. Each item is thoroughly cleaned and delivered directly to your vacation home prior to arrival. Additional fees apply and must be requested at time of booking or prior to balance due date.
We also offer to arrange groceries for your arrival at your vacation home to welcome you. We can offer you a selection of grocery packages or you can create your own order which can be delivered to the home ready for your arrival.
Do you offer cleaning services during our stay?
Our homes are professionally cleaned prior to arrival and at departure by our fully trained house cleaners. We do offer light housekeeping, towel changing and a full cleaning service. We can arrange the days you wish for cleaning and advise you on a choice of services from making beds, cleaning bathrooms, changing linens and deep cleaning. Additional fees apply.
Who do we contact for more information?
We are dedicated to ensure you have a memorable and great vacation in our homes. Our team will arrange all added extra services you need. Contact us today with any questions, pricing, and availability. We are available before, during, and even after your stay. Your experience is important to us to help us grow.
We offer loyal customers discounts, so please become apart of our Reserve The Sun Vacation Home family and enjoy every time with us as a VIP guest.