Frequently Asked Questions

Common user questions and answered below;

I would like to stay at one of your vacation homes, how do I do this?

Search our homes by check in and check out date, pick the home(s) you are interested in, email us at reservations@reservethesun.com or use the contact us section with the property name and check in dates, we will send you a quote via email.

How do I pay for my vacation home rental?

When you are ready to book respond to the quote and you will receive a link to make payment along with the rental agreement via docu-sign.

When do I receive my check in details, and how?

Once your reservation is paid in full and we receive your refundable security deposit (if applicable) you will received your check in details no later than 2 days prior to your arrival date. Your check in details will contain the resort name, address, gate code (if applicable), door code, and other important information.

Where can I see your terms and conditions?

The terms and conditions is on our About us tab or terms and conditions tab. You may also request a copy via email as well at reservations@reservethesun.com or use the contact us section.

What is provided in the vacation home?

You will find linen, towels and washcloths. A fully equipped self catering kitchen with all the modern conveniences (microwave, dishwasher, disposal, refrigerator, etc.), dishes, cookware, cutlery, coffee maker, blender, toaster.

The initial setup for some homes include –one roll of toilet tissue in each bathroom, one roll of paper towel, and one kitchen trash bag for your first day of arrival. You will need to purchase these items on your own for the rest of your stay. You will also need to bring pool towels for the pool area and a personal hairdryer if needed.

What happens if I have to cancel?

Please refer to the terms and conditions which includes cancellation fees and policy. For more information you may use the contact us form. However any cancellations within 60 days of arrival is non refundable.

Are Pets allowed in the homes?

No. Pets are not allowed in the homes. If a pet is found or reported in the home, we have the right to ask all guests to leave the vacation home with no refund and may be charged up to a $500 minimum violation fee. Please see our terms and conditions for more details.

Is smoking allowed in the home?

No. Smoking is not allowed in the home. The homes are inspected prior to your arrival and on your departure date. If signs of smoking inside the home is found you may be charged a minimum of $500 violation fee for a deep clean including vents.

What is the minimum stay requirement?

Each home and owner have different minimum stay requirements. The homes are independently owned and varies. Most are for 3-4 nights minimum. However, during holiday and mid seasons 5 plus nights may be required. Inquire about your travel dates via the contact form and we will be happy to answer any and all your questions prior to making a decision.

What other services do you offer?

If needed we offer baby strollers, highchairs, pak n plays, pool heating, and BBQ rentals – we can provide a range of extra equipment that you may need during your stay. Each item is thoroughly cleaned and delivered directly to your vacation home prior to arrival. Additional fees apply and must be requested at time of booking or prior to balance due date.

We also offer to arrange groceries for your arrival at your vacation home to welcome you. We can offer you a selection of grocery packages or you can create your own order which can be delivered to the home ready for your arrival.

Do you offer cleaning services during our stay?

Our homes are professionally cleaned prior to arrival and at departure by our fully trained house cleaners. We do offer light housekeeping, towel changing and a full cleaning service. We can arrange the days you wish for cleaning and advise you on a choice of services from making beds, cleaning bathrooms, changing linens and deep cleaning. Additional fees apply.

Who do we contact for more information?

We are dedicated to ensure you have a memorable and great vacation in our homes. Our team will arrange all added extra services you need. Contact us today with any questions, pricing, and availability. We are available before, during, and even after your stay. Your experience is important to us to help us grow.

We offer loyal customers discounts, so please become apart of our Reserve The Sun Vacation Home family and enjoy every time with us as a VIP guest.

This Short-Term Rental Agreement (the “Agreement”) is made by and between Reserve The Sun and _________________________(“Guest”) as of the date last set forth on the signature page of this Agreement. For good and valuable consideration, the sufficiency of which is acknowledged, the parties hereby agree as follows: 1. Property. The property is located at: The property is fully furnished and includes Stove, oven, washer, dryer, full size refrigerator, linen, towels, washer, dryer, Tv’s in each room including living room, internet, phone, cable, patio/deck furniture, and a fully equipped kitchen and more [list maybe provided of inventory.] You are responsible from removing trash from the home on your departure failure to do so may amount to a charge of $50 up to $200 depending on the excessive trash left in the home. You will be provided with trash/recycle instructions. Guest must report any damages/complaints/concerns immediately (24 hours of arrival) to Reserve The Sun so that prompt action can be taken. Complaints will not be accepted after the end of Guests stay. 2. Rental Party: The rental party shall consist of Guest and the following persons (Name of all guests): ______________________________________________________________________________ ______________________________________________________________________________ 3. Maximum Occupancy: The maximum number of guests is limited to ____ persons. No additional guests can stay over. 4. Term of the Lease. The lease begins at 4 p.m. on ____________ (the “Check-in Date”) and ends at 10 a.m. on (the “Checkout Date”) 5. Minimum Stay: Minimum night stays vary per property/owner if a property requires a 3-night minimum stay on the weekend Friday, Saturday, and Sunday and minimum of 3 nights on weekdays does not include Holiday minimum stay requirement varies from 5 to 10 nights. If a rental is taken for less than 3 days, the guest will be charged the 3-night rate (does not apply for Christmas/new year minimum is 8-14 nights). 6. Rental Rules: Guest always agrees to abide by the Rental Rules attached as Exhibit A while at the property and shall cause all members of the rental party and anyone else Guest permits on the property to abide by the following rules at all times while at the property. 7. Access and Rules: Guest shall allow Reserve The Sun and staff access to the property for purposes of repair and inspection. Reserve The Sun and staff shall exercise this right of access in a reasonable manner. Reserve the Sun has the right to access the Villa at any time during the Guest\\\'s occupancy. This will include, but is not limited to, random checks on the condition of the Villa during the Guest\\\'s occupancy, emergency access to the Villa and access to the Villa as the result of a complaint by the Guest or any third party. The Villa will be available to the Guest after 4pm on the day of arrival unless otherwise agreed with the Owner or Reserve The Sun and confirmed in writing. The Villa must be vacated by the Guests no later than 10am on the day of departure unless otherwise agreed in writing. Any unauthorized late departures may result in a charge of the equivalent of one day of the rental price paid. Only the persons named on the booking form, or by letter, or by email are permitted to stay in the Villa. It is an offense in Florida to exceed the maximum occupancy limit as defined in the rental license. An adult must accompany persons under the age of 18. 8. Rental Rate and Fees • To confirm the reservation 20-50% of the total reservation cost must be paid at time of booking. Deposit by guests confirms guest’s acceptance of all terms and conditions of this agreement. Guests must provide the best email that is checked frequently to avoid any conflict or miscommunication with Reserve The Sun. Confirmation, alterations, or any other important information will be sent to guests once reservation is booked within 24 hours. Guest must reply to confirm receipt of any notifications sent by Reserve The Sun staff. • Balance is due 9 weeks prior to the arrival date. a. Refundable Security Deposit: Security deposits vary per property/owner and range from $200 to $1,000 and is due 2 days prior to the Check-In Date to receive home access. b. The deposit is for security and shall be refunded/released within 7-21 days of the Checkout Date provided no deductions are made due to: i. damage to the property or furnishings; ii. dirt or other mess requiring excessive cleaning, excessive trash no trash should be left in the home at departure; or iii. any other cost incurred by Homeowner due to Guest’s stay. If the premises appear dirty or damaged upon Check-in, Guest shall inform Reserve The Sun immediately to avoid charges at least within 24 hours of check in. Send email with photos if possible 9. Cancellation Policy: If Guest wishes to cancel his/her reservation, they may do so at any time, however, charges will apply: • Cancellation must be in writing via email to sunreservations@gmail.com • The owner reserves the right to cancel the booking if the payment was not received on the agreed payment date(s) • 9 weeks or more - loss of full reservation paid • 4 to 8 weeks prior to arrival - 50% of total rental charge • Less than 4 weeks prior to arrival - 100% of total rental charge • Payments are made via credit card therefore a credit card processing fee will be charged to guest • If a reservation is canceled by the owner, Reserve The Sun will search for a similar home in the same resort and has the right to move the guests. However, if a similar home is NOT found a full refund will be paid to guests 10. Payment: Acceptable payment methods are via credit card. For refundable or holds for Security Deposits you must use a major Credit Card no other payment method can be used (please complete the information below). Name on credit card: Type: Payment Amount: Credit card billing address: City State Zip Code Credit Card Number Exp date CVV (Security) Code By my signature below, I hereby give permission to charge my credit card for the amounts above. I agree that all rental monies are non-refundable per cancellation policy above. I have read my rights. Guest Signature ____________________________ Date Signed ___________ The parties agree to the terms of this Short-Term Rental Agreement, as evidenced by the signatures set forth below. PROPERTY MANAGER/ BOOKING AGENT/HOMEOWNER
1. Smoking is NOT allowed in the home under any circumstances, Smoking is allowed outside only all windows and doors should be closed to avoid smell and smoke to enter the home. For the comfort of all our Guests, smoking is not allowed inside the Villa. Should Reserve The Sun staff deem that a Guest has allowed smoking in the Villa any costs incurred in removing evidence of smoking will be charge to the Guest. 2. People other than those in the Guest party set forth above may not stay overnight in the property. Any other person in the property is the sole responsibility of Guest. Guests are not allowed to exceed the occupancy limit agreed to above. 3. Guests should not create excessive noise at a level that disturbs neighbors; Code enforced neighborhood quiet hours are from 10:00p.m. – 8:00a.m. 4. All of the units are privately owned; the owners or Reserve The Sun are not responsible for any accidents, injuries or illness that occurs while on the premises or its facilities. The Homeowners or Reserve The Sun are not responsible for the loss of personal belongings or valuables of the guest. By accepting this reservation, it is agreed that all guests are expressly assuming the risk of any harm arising from their use of the premises or others whom they invite to use the premise. Reserve The Sun LLC is acting as a booking agent will not accept liability for personal injury, accidents or death of members of the Guest’s party or visitors to the Villa or premises. 5. Keep the property and all furnishings in good order, do not rearrange furniture 6. Only use appliances for their intended uses 7. Pets are NOT allowed. Animals and pets are not allowed in any area of the Villa. Should Reserve The Sun staff deem that a Guest has allowed animals or pets in the Villa any costs incurred in removing evidence of animals or pets will be charge to the Guest minimum charge is $300. You will also be asked to vacate the premises immediately with no refund of rent or damage deposit. 8. Parking: Option A: PARKING – Vehicles are to be parked in designated parking areas only. Parking on the road is not permitted. Any illegally parked cars are subject to towing; applicable fines/towing fees are the sole responsibility of the vehicle owner. In some cases, if a garage is available, you must park 1 car in the garage and the other in the driveway. Please read parking signs in the community! 9. Housekeeping: There is no daily housekeeping service (you may request a mid-stay clean for an additional fee per day price varies per home size). While linens and bath towels are included in the unit, daily maid service is not included in the rental rate. We suggest you bring beach/pool towels. We do not permit towels or linens to be taken from the units. There is a onetime cleaning fee which is already included in the Fee total noted at the top of this agreement and will be performed once, at the end of the rental period (unless the booking exceeds one month, then additional cleaning fees will be charged). Additional cleaning fees will be assessed in the event any abnormal use of the property results in the need to perform more extensive cleaning to return the unit to its condition immediately prior to your rental or if cleaning involves the removal of excessive debris. 10. Garbage: Any garbage must be stowed in the proper garbage or recycling receptacle, instructions will be provided. Guests are responsible from removing all trash from the home. 11. Water and Septic: May be on a well and/or septic systems. The mineral content in the water is high. During a drought, the well water may have an odor. The septic system is very effective; however, it will clog up if improper material is flushed. DO NOT FLUSH anything other than toilet paper. No feminine products should be flushed at any time. If it is found that feminine products, diapers, or any other products besides toilet paper have been flushed and clog the septic system, you could be charged damages of up to $500 depending on the charges of the plumber. 12. Villas with private pools: Pool valve equipment must not be tampered with, if pool is drained or the pumps/filters stop working the guests will be responsible for the total cost of the repairs. The guest or any member of their party or visitors must not alter or adjust any settings on any of the pool valves, pool heating or irrigation system controllers. Unauthorized alterations may cause operating problems and guests will be charged. Swimming pools and spas can be dangerous, and children must be supervised always by an adult 18 and over. Do not add any liquids to the pool including bubble bath. Glass or bottles are not allowed in the pool area. There may be alarms on pool doors or windows as well as pool safety nets, DO NOT disarm or remove for the safety of the guests, all members of the party and any visitors under any circumstances as this contravenes Florida State Law requirement. Please inquire if pool heat is available not all pool homes have pool heating (additional fees do apply). Pool heat must be requested at time of booking. If in the event the pool heating has been requested Owner/Reserve The Sun cannot guarantee the temperature of the pool. Every attempt will be made to maintain the required temperature of the pool as this varies according to various factors including weather conditions. Pool heat is non-refundable unless pump is broken and confirmed by staff. If the temperature drops below 50F the pool heating system will shut off automatically to prevent damage. No refund will be given if this occurs. A spa is not a jacuzzi hot tub and is not designed to reach a higher temperature than the swimming pool. The pool heater controller is not to be touched by the guest to increase the temperature of the pool or spa if relevant, Should Reserve The Sun staff find that pool heater controller has been adjusted, the Guest will be charged to reimburse the Owner for any excess utility costs. The pool must be covered overnight only during the cooler months, with the thermal pool cover where provided, which is located on the roller at the end of the pool deck. This thermal cover will help to maintain the temperature of the pool particularly during cooler weather and when pool heating has been requested. 13. Air Conditioner Units/Utilities: All Air conditioners are set for a minimum temperature depending on the property AC must NOT be set below 72 degrees F as it will freeze the unit and a minimum call out charge to check the unit will be charged to guest in the amount of $85 UTILITIES - No compensation will be given for temporary outage of electricity, gas, water, cable, internet or telephone service (some units may not have phone service). Outages will be reported immediately, and all efforts will be made to have them restored as soon as possible. Please note that you may want to bring a cell phone or calling card for placing long distance phone calls, as these are restricted. If utility costs are higher than average of the last 3 months prior to your check in and deemed excessive you will be required to pay the difference. 14. Inventory: Prior to guest arrival and during departure inspection an inventory of supplies will be conducted, any damaged or missing items should be reported to Reserve The Sun immediately. Any items found missing from the inventory during the inspection will be charged to the guest. Inventory items include towels and linen. Missing, damaged or stained towels or linens will be charged to your account as follows: $25.00 each for bath and hand towels $5.00 each for face cloths $25.00 each for linens and pillows $25.00 each for remote control(s) $50.00 each for pots, pans and dishware 15. Insects & Pests: The Villa receives periodic regular pest control treatment; however, insects and pests are inevitably present in the Florida climate. The Owner cannot guarantee the total absence of insects or pests and action will only be taken when deemed necessary by the Management Company. 16. The Owner / Reserve The Sun LLC reserves the right to decline or accept or retain any person as a client or guest whose conduct is deemed to be disruptive or effects the enjoyment of other guests at any time during their stay. The Owner / Reserve The Sun LLC, will be under no obligation or liability to accept costs incurred or responsibility for any such person. The Guest will be responsible for behaving in a responsible manner and in accordance with local regulations. The Owner / Reserve The Sun LLC, does not accept any responsibility for the termination of travel or holiday arrangements due to the Guest causing distress annoyance, damage or danger to others. Should the Owner / Reserve The Sun LLC, or designated Management Company deem the Guest unsuitable according to the conditions above they reserve the right to terminate the Guests stay at any time. 17. Storms: Option A: If there is a storm or hurricane, no refunds will be given unless: The state or local authorities order mandatory evacuations in a \\\"Tropical Storm/Hurricane Warning area\\\" and/or A \\\"mandatory evacuation order has been given for the Tropical Storm/Hurricane Warning\\\" area of residence of a vacationing guest. The day that the authorities order a mandatory evacuation order in a \\\"Tropical Storm/Hurricane Warning,\\\" area, we will refund: Any unused portion of rent from a guest currently registered; Any unused portion of rent from a guest that is scheduled to arrive, and wants to shorten the stay, to come in after the Hurricane Warning is lifted; and Any advance rents collected or deposited for a reservation that is scheduled to arrive during the \\\"Hurricane Warning\\\" period. These conditions do not affect the Guest\\\'s statutory rights and are subject to Florida Law and the exclusive jurisdiction of the Florida Courts BY SIGNING BELOW, GUEST AGREES TO ALL STATED ABOVE. Signature Date
General Rental Rate and FeesPlease be advised each home is unique and below may not apply to all homes. Read listing for more information.• To confirm the reservation 20-50% of the total reservation cost must be paid at time of booking. Deposit by guests confirms guest’s acceptance of all terms and conditions of this agreement. Guests must provide the best email that is checked frequently to avoid any conflict or miscommunication with Reserve The Sun. Confirmation, alterations, or any other important information will be sent to guests once reservation is booked within 24 hours. Guest must reply to confirm receipt of any notifications sent by Reserve The Sun staff. • Balance is due 9 weeks prior to the arrival date. a. Refundable Security Deposit: Security deposits vary per property/owner and range from $200 to $1,000 and is due 2 days prior to the Check-In Date to receive home access. b. The deposit is for security and shall be refunded/released within 7-21 days of the Checkout Date provided no deductions are made due to: i. damage to the property or furnishings; ii. dirt or other mess requiring excessive cleaning, excessive trash no trash should be left in the home at departure; or iii. any other cost incurred by Homeowner due to Guest’s stay. If the premises appear dirty or damaged upon Check-in, Guest shall inform Reserve The Sun immediately to avoid charges at least within 24 hours of check in. Send email with photos if possibleCancellation Policy: If Guest wishes to cancel his/her reservation, they may do so at any time, however, charges will apply: • Cancellation must be in writing via email to reservations@reservethesun.com • The owner reserves the right to cancel the booking if the payment was not received on the agreed payment date(s) • 9 weeks or more - loss of full reservation paid • 4 to 8 weeks prior to arrival - 50% of total rental charge • Less than 4 weeks prior to arrival - 100% of total rental charge • Payments are made via credit card therefore a credit card processing fee will be charged to guest • If a reservation is canceled by the owner, Reserve The Sun will search for a similar home in the same resort and has the right to move the guests. However, if a similar home is NOT found a full refund will be paid to guests
The following are optional and pricing varies per home/owner:Pool Heat is optional and additional fee will apply price is per night with a 5 night minimum requirement in order to turn onBBQ Rental may be available additional fee does apply per stayBaby Equipment - Most homes are equipped others are not. Where not available it is optional and additional fees applyEarly Check in based on availability not available during holiday seasons and additional fee appliesLate Check out based on availability not available during holiday seasons and additional fee appliesOther Services are available inquire via email at reservations@reservethesun.com for more information on services
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